Cancellation Policy

SCHEDULED ARRIVAL AND APPOINTMENT PUNCTUALITY To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client. CANCELLATION POLICY At Kim's Nail Spa we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a loss of the appointment. Clients arriving more than ten minutes late risk losing their appointment. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value. Repeated no-shows and cancellations may impact future appointments. MINORS For individuals under 18 years old, parental consent is required through a signed consent form for any treatments. CONSENTS FORMS Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety. TREATMENT BUNDLES Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 6 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended. GIFT VOUCHERS Gift vouchers are valid for 6 months. Kim's Nail Spa assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date. LOST PROPERTY Clients are advised to take care of their belongings while at Kim's Nail Spa, as we cannot assume responsibility for any lost or damaged items. NAIL AFTERCARE SERVICE Should you experience chipped nails within 10 days for gel polish, please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within 10 days.

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